Benchmarking

Comparative Competition and Benchmarking

In order to create competition, NWASCO publishes an annual performance comparative report and has introduced awards for best performing providers. This has induced a sense of competition among service providers, which competition is a necessary ingredient for improved service delivery.

The performance of the CU is benchmarked according to the size and state of infrastructure. Higher targets are set once the current ones are reached. Rating is made according to the performance versus set benchmarks.

Benchmarking among water utilities leads to increased efficiency and enhanced performance. By benchmarking each utility is motivated to improve its own previous performance as well as to outperform the other CUs. Benchmarking is also used by NWASCO to set absolute sector targets to be achieved by the CUs in a progressive manner. The comparative data in the Sector Reports also allows the consumers to compare the quality of service they are getting with other areas and to continue demanding for a better service provision.

NWASCO has developed benchmarks for:

Water Service Coverage
Unaccounted for Water (UfW)
Hours of Supply
Collection Efficiency
Staff Efficiency (Staff per 1,000 Connections)
Operation and Mainenance Cost Coverage