Special Regulatory Supervision (SRS)
Where a provider consistently indicates poor performance, NWASCO can place such provider under SRS. During this time, the provider is required to report to NWASCO on agreed indicators and decisions made on a monthly basis and subjected to close surveillance until such a time that the regulator is convinced the provider has made justifiable improvements.
Incentives and penalties
NWASCO has introduced several awards in recognition of efforts being made by providers towards good and improved performance. The Acts also allows NWASCO to initiate penalties for non compliance or negligence on the part of providers.
Extension to peri-urban areas
In order to encourage extensions to the peri-urban areas, NWASCO has formed a Devolution Trust Fund which is managed independent of NWASCO. This is a basket fund were coordinating partners and the Government put in money meant to target the provision of water and sanitation services in the peri-urban areas.
Part Time Inspectors (PT inspectors)
The Water Supply and Sanitation Act No. 28 of 1997 part VI clause 33(1) mandates the Council to appoint inspectors (on such terms and conditions as they shall determine) to monitor, inspect and enforce the provisions of the Act. Currently, NWASCO is based in the capital city, Lusaka, with a limited establishment and intends to operate a structure that will be effective within the limited resources available
In order to maintain the lean structure and still be effective on the ground, NWASCO has introduced part time inspectors. These are professionals in their own right with different professional backgrounds and working for different institutions. They have been engaged as inspectors on a part time basis. Before they are appointed as inspectors, they undergo training and orientation to familiarize them with NWASCO work culture and ethics, and given identity cards that allows them to perform the work of an inspector.
Selection of Part time inspectors
NWASCO puts up adverts in the public media calling for qualified and interested persons to apply as certified inspectors on part time basis. The short-listed candidates are then interviewed and successful candidates invited to attend a training programme, followed by intensive practical induction, after which they sign a contract of agreement for 3 years during which period they can be called upon to undertake specific assignments.
Scope of work for Part time inspectors
The work undertaken by the PT inspectors is limited to verification inspections and collection of predefined information that might be needed at NWASCO. Other activities include collaboration with the Water Watch Groups in establishing the facts of certain complaints by looking at the detailed technical information of the service provider. They may also be asked to work alongside NWASCO fulltime staff in carrying out inspections by providing specific expertise.
Powers of Part time inspectors
Like full time inspectors, Part time Inspectors also have powers of an inspector as provided for in sections 33 and 34 of the Water Supply and Sanitation Act.
Part time inspectors are paid an approved work assignments’ allowance calculated at a daily fee and appropriate transport allowance for local travel upon fulfilling and submitting a report on the assigned task.