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Monitoring and Licensing

Monitoring Providers
NWASCO has developed several tools to assist it in carrying out its regulatory functions. Among them include:

Licensing providers
The Water Supply and Sanitation Act no. 28 of 1997 in part IV section 11(1) provides that a service provider shall not operate except under a license issued by NWASCO. The license also stipulates conditions under which the service provider will operate. This provision therefore gives NWASCO the mandate to regulate them.

Inspections
The Water Supply and Sanitation Act no. 28 of 1997 in part VI section 34(1) provides for NWASCO to carry out inspections on premises and records of providers to ensure that the provisions of the Act are being complied with.

Routine inspections are carried out once every year on all providers. Spot checks are also carried out for data verification purposes or in reponse to any arising issues regarding service delivery.