Consumer Rights & Obligations
You have the right to:
- The minimum level of service as guaranteed by your provider
- Regular supply
- Good quality water
- A satisfactory response to your complaints
- Be invoiced every month
- Demand for better services
You have the responsibility to:
- Give feedback on the quality and quantity of services received
- Keep water infrastructure/fittings in good condition
- Pay bills on time
- Report any illegal activities around water infrastructure
- Allow water providers access to infrastructure and water points
- Pay for repairs and maintenance of distribution pipes
- Conserve water
Physical Address:
164 Mulombwa Close,
Fairview, Lusaka
Postal Address:
P.O. Box 34358,
Lusaka - Zambia
Complaints Email:
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General Email:
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Phone:
+260 211 226941/2
+260977790138
Complaints: Toll Free 5252
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