NWASCO commences operations
2000
2002
Guidelines introduced
11 guidelines were developed which made monitoring of water supply and sanitation more transparent and enhanced.
Pro-poor Basket Fund established
All Commercial Utilities accessed funds from the DTF for water and sanitation projects benefiting over one million people.
Benchmarking and Comparative Publication Introduced
Commercial Utilities are benchmarked and their performance disseminated to the general public via the annual sector report. 20 sector reports have since been produced and best performing CUs awarded.
2003
2004
Transparent Tariff model introduced
Consumer involvement in tariff setting process was introduced; this has made them to be aware of tariffs.
NWASCO Information System (NIS) established
CUs submit annual reports electronically. The system has become the major source of information for urban water supply and sanitation.
Part-time inspectors (PTIs) introduced
15 PTIs have been engaged around the country, strengthening the monitoring of CUs.
2005
2008
Regulation by incentives programme introduced
Incentives have been incorporated in the day to day operations of commercial utilities
Commercialisation process completed
11 CUs were formed servicing all the 10 provinces in the country with Luapula Water Supply and Sanitation Company being the last.
These have improved service delivery to consumers.
2009
2011
Resource and Knowledge Centre Introduced
A one-stop reference point for information and knowledge sharing on water and sanitation was opened.
Launch of MyWatSan Quick Fix
A complaints resolution platform for the submission of water supply and sanitation complaints to the water supply and sanitation provider named MyWatSan was launched.
Unresolved complaints are automatically escalated to the regulator, NWASCO.
2017
2018
Launch of the frameworks for provision of Urban Onsite Sanitation and Rural Water Supply Regulatory in Zambia
Regulation for onsite sanitation and rural water supply was enforced by NWASCO
Physical Address:
164 Mulombwa Close,
Fairview, Lusaka
Postal Address:
P.O. Box 34358,
Lusaka - Zambia
Complaints Email:
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General Email:
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Phone:
+260 211 226941/2
+260977790138
Complaints: Toll Free 5252
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