Institutional Setup

The institutional set-up for the water sector is as follows:

  • Ministry of Water Development and Sanitation responsible for sector policy and coordination with the following Departments:
    • Water Resources Development (DWRD)
    • Water Supply and Sanitation (DWSS)
    • Planning and Information (DPI)
    • Human Resource and Administration (DHRA) and
    • Finance
  • Ministry of Local Government and Rural Development responsible for local government where Local Authorities who are shareholders for Commercial Utilities report to.
  • National Water Supply and Sanitation Council (NWASCO) – Established by the Water Supply and Sanitation Act No. 28 of 1997 for ensuring efficiency and sustainable water supply and sanitation service provision.
  • Water Resources Management Authority (WARMA) – Established by Resources Management Act No. 21 of 2011 – for management, development, conservation, protection and preservation of the water resource and its ecosystems;
  • Zambia Environmental Management Agency (ZEMA) - Established by the Environmental Management Act No. 12 of 2011 for protection of the environment. The Statutory Instrument No. 112 of 2013, of EM Act No. 12 of 2011, The Environmental Management (Licensing) Regulations of 2013: Sets limits and standards for environmental protection.
  • Water Commercial Utilities (CUs) – established under Companies Act of the Laws of Zambia by the Local Authorities to provide water supply and sanitation services. All CUs are licensed and regulated by NWASCO. NWASCO also regulates Private Schemes that provide water supply and sanitation services to their employees as a fringe benefit.

Sector institutional setup

Physical Address:
164 Mulombwa Close,
Fairview, Lusaka

Postal Address:
P.O. Box 34358,
Lusaka - Zambia

Complaints Email:
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General Email:
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+260 211 226941/2
Complaints: Toll Free 5252 


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