Who We Are
The National Water Supply and Sanitation Council (NWASCO) was established
under the Water Supply and Sanitation Act No. 28 of 1997
(as amended by Act No. 10 of 2005); with the core mandate to regulate the provision of WSS services in Zambia.
Vision
A world-class Regulator of Water Supply and Sanitation Services
Our
Mission
To effectively regulate the provision of water supply and sanitation that ensure safe, adequate, efficient and sustainable service delivery for all.
Core
Functions
To regulate the provision of water supply and sanitation services for efficiency and sustainability. The core functions are to:
- Licence providers;
- Advise the Government on water supply and sanitation matters;
- Establish and enforce sector standards and guidelines;
- Advise providers on procedures for handling complaints from consumers
- Disseminate information to consumers on water supply and sanitation issues.
Core
Values
The Core values are summarised in the Acronym I2 TARGET
Integrity
Innovation
Transparency
Accountability
Respect
Gallantry
Equality
Teamwork and Professionalism.
Physical Address:
164 Mulombwa Close,
Fairview, Lusaka
Postal Address:
P.O. Box 34358,
Lusaka - Zambia
Complaints Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
General Email:
This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone:
+260 211 226941/2
+260977790138
Complaints: Toll Free 5252
Follow Us